Centre Manager

The Kilkenny Rape Crisis Centre KASA is looking to recruit a new Centre Manager.

Closing date for applications is the 29th November 2024.

 

Job Title: Centre Manager

Reporting to: Kilkenny Rape Crisis Centre KASA Board of Directors

Staff Reporting:  8 staff (Clinical & Administrative)

Location: 1 Golfview Terrace, Granges Road, Kilkenny

Kilkenny Rape Crisis Centre KASA works for the protection of all of society, regardless of gender or sexual orientation from all forms of sexual violence and abuse. It primarily supports anyone impacted by any kind of sexual inappropriateness and sexual violence through free, confidential, and non-judgmental information, support and counselling. Our service delivery includes professional counselling, advice and support through our helpline for survivors and supporters, Garda and court accompaniment and educational talks and workshops.

The Centre Manager will report directly to the Chairperson of the Board of Directors.

Overall Purpose of Role:
The Centre Manager will be responsible for delivering on the vision, mission and strategic plan of the organisation 2025-2028. At operational level the Centre Manager will manage service delivery including the management of staff, financial management and regulatory compliance. The Centre Manager is committed to quality assurance processes and service improvement, demonstrating a service user focused approach. The Centre Manager will also oversee the development and implementation of the organisation’s programmes and services on behalf of the Board.

Principal duties and Responsibilities:

Management/Administration

• Manage the implementation, monitoring, and review of KASA Strategic Plan 2025-2028.
• Manage the administration and day-to-day operations of the service in line with roles, responsibilities and guidelines.
• Ensure decisions made at Board and operational meetings are implemented.
• Overall responsibility for human resources management.
• Provide leadership and mentoring to staff.
• Ensures that members of have access to training and development and overall performance management.

Communication/ Relationship Building

• Promote the aims and objectives of KASA at local, regional and national level.
• Initiates, develops and maintains collaborative relationships with key agencies and funders.
• Represent KASA on relevant committees.
• Spokesperson for KASA, including production of press releases and participation in media interviews as appropriate.
• Engages with CUAN and the Dept of Justice in line with the requirements of the role.
• Participates in Network of other Rape Crisis Services.

Financial

• Oversight responsibility for the financial activities and budgets of the organisation.
• Manage financial compliance, procurement, and risk management processes.
• Provide regular financial reporting to the Board and funders.
• Identify additional funding sources and develop proposals as appropriate to progress the goals and strategic objectives of the organisation.
• Lead and deliver on the fundraising objectives of the organisation.

Compliance/Quality of Service

• On behalf of the Board, develop, implement, monitor and review operational policies, processes and systems in areas such as Charities Regulator Governance Code compliance, employment processes, volunteer management, risk management, health and safety, data protection, IT usage, complaints, quality standards, and other policies and procedures as required.
• Monitor adherence to relevant codes of practice and ethics by counsellors with regard to client work and supervision.
• Contribute to the ongoing development of research, knowledge and policy in the sexual violence sector, particularly in line with the Third National Strategy.
• Proactively identifying areas for improvement and the development of practical solutions for their implementation
• Maintain a service user focus in planning service delivery.

Reporting

• Ensure a good flow of timely and relevant information to the Chairperson and the Board.
• Produce Service Agreements, Annual Reports and Planning Reports.

The above is not deemed to be an exhaustive list and there may be other duties as appropriate to the post, which may be assigned from time to time by the Board of Directors.

Terms and Conditions:

• This is a full-time, permanent post (37.5 hours per week) .
• A 6- month probation period will apply.
• Normal working hours will be 9.00 a.m. to 5.00 p.m. Monday – Friday. Flexibility will be required as the post can involve some evening & weekend work.
• Place of work is at the Centre currently based at 1 Golfview Terrace, Granges Road, Kilkenny R95 X259.
• The role is subject to Garda vetting.

Total Compensation & Benefits:

• Remuneration is based on the Social Care Manager salary scale 01/03/23 €62,414 – €71,418 and will be commensurate with experience
• Annual Leave: 25 days annually, plus public holidays.
• Supervision paid for on a monthly basis and within the working week.
• Pension: 7% contribution to the KASA Pension scheme after completion of probationary period.
• Paid Sick leave scheme
• Continuous Professional Development Opportunities.

To Apply:

• Submit a CV accompanied by a cover letter to: tina@hrdirect.ie
• Closing date- 29/11/2024
• Interviews will be held week of 09/12/2024

(The details in this job description reflect the content of the role at the date the job description was prepared. The nature of the post may change over time and the Board of Directors reserve the right to make reasonable changes.)

 

Person Specification

Essential Requirements:

• A third level qualification (level 8 or above) in a relevant discipline – Counselling, Psychotherapy, Psychology, Healthcare (Nursing, Midwifery, Allied Health Professional) Community Development, Social Care.
• Minimum 4 years previous experience (or an aggregate of 4 years) in a senior co-ordination or management role in a similar organisation or sector.

 

Desirable Requirements:

• A recognised qualification in counselling and psychotherapy, accredited with the Irish Association of Counselling and Therapy (IACP), the Irish Association of Humanistic and Integrative Psychotherapy (IAHIP) or equivalent accrediting authority.

 

Key Competencies/Skills and/or Knowledge:

Professional Knowledge and Experience

Demonstrates:

• A thorough understanding of the sector, knowledge of the counselling process, and the policy and practice issues involved in providing a service in the area of sexual violence and abuse.
• Knowledge of relevant regulatory and legislative requirements and policy.
• Knowledge and experience of relevant HR policies
• Knowledge and experience of financial management and control.
• A commitment to quality processes and service improvement
• Experience of managing a budget and a demonstrated understanding of financial management.
• An ability to develop, implement and oversee good systems, processes, and procedures that delivery high quality services.
• Experience of planning and implementing projects.
• Demonstrable commitment to the stated ethos and values of Kilkenny Rape Crisis Centre KASA.
• Up to date knowledge of corporate and charities’ governance.
• Strong IT, administrative and organisational skills.

 

Leadership

Demonstrates:

• Experience of leading a team, setting high standards, tackling any performance problems and facilitating high performance.
• Ability to provide feedback and encouragement to others and supports problem solving.
• A commitment to process improvement and takes accountability for own performance.
• Ability to stay calm under pressure and use own initiative.
• Ability to maintain professional boundaries with all staff, clients and agencies.
• Ability to adapt and respond to emerging needs and issues.
• Anticipates and responds to developments in the sector/broader environment.

Management, Decision-Making and Delivery of Results

Demonstrates:

• Strong planning and organising skills including structuring and organising own

workload and that of others

• The ability to take responsibility and be accountable for the delivery of agreed objectives
• Experience of leading, implementing and managing change in an organisation
• A proven ability to prioritise, organise and schedule a wide variety of tasks and to manage competing demands and tight deadlines.
• Strong evidence of excellent planning and implementation of programmes of work.
• A capacity to negotiate and then ensure delivery on stretched objectives.
• The ability to take personal responsibility to initiate activities and drive objectives through to a conclusion
• Adequately identifies, manages and reports on risk within area of responsibility
• The ability to manage deadlines and effectively handle multiple tasks

• The ability to think strategically, with strong analytical and judgement skills.

• The ability to look critically at issues to see how things can be done better
• Pays attention to detail and searches for solutions.
• Identifies and focuses on core issues when dealing with complex information/situations.
• Makes decisions in a timely manner based on sound facts and information.
• Ability to prioritise work and meet deadlines.

 

Commitment to Quality of Service

Demonstrates:

• Evidence of incorporating the needs of the service user into service delivery
• Evidence of proactively identifying areas for improvement and the development of practical solutions for their implementation
• Evidence of practicing and promoting a strong focus on delivering high quality service
• A strong focus on achieving high standards of excellence and measurement of performance
• Commitment to developing own knowledge and expertise
• Identification of client and stakeholder needs and development of ideas on how to meet them.

 

Communication and Relationship-building

Demonstrates:

• Develops positive relationships with others internally and externally to achieve goals.
• Sharing of information effectively and frequently.
• Well-developed communication skills, including oral and written skills.